FAQ

A few things you may be wondering about

Care & Sizing

Do I need to take special care of my jewellery?

Jewellery becomes part of your personal story. If you care for it with the same attention you give yourself, it will stay beautiful for longer.

  • Avoid contact with water and sweat – remove your jewelry during sports or physical activity.
  • I recommend removing your jewellery during manual work to prevent scratches.
  • Avoid contact with cleaning products and chemicals. Set your jewellery aside when cleaning.
  • Precious metals and pearls are sensitive to perfumes and cosmetics. Apply them before putting your jewellery on.
  • Store your jewellery in its box or a jewellery case, avoid wearing it while sleeping.
  • If your piece appears dull, gently clean it with a soft, damp cloth or a very soft toothbrush.

Each piece is unique, just like you. You can find more details in the article Jewellery Care.

How to choose the right bracelet size?

Choose the bracelet size according to your wrist measurement. Select the option directly for the bracelet based on the measured size. Choose the size closest to your measurement from the available options. If your measurement falls between two sizes, selecting the slightly larger one will ensure a comfortable fit.

For more information and other measurement methods, see the journal article How to measure your wrist size..

How to choose the right ring size?
For the most accurate size selection, I recommend visiting a jewellery store in your area, where they can help you determine your size.
None of the bracelet sizes offered are right for me, what should I do?
Are the bracelet sizes offered too small or too large for you? Measure your wrist firmly and write this measurement in the notes before submitting your order. I will be happy to make a bracelet in the size that is right for you.

 

 

Availability & Delivery

What is the delivery time for jewellery?

The availability of jewellery is displayed for each product. Please always pay attention to the delivery date, which is displayed immediately after selecting all the necessary jewellery options (colour, length).

The piece I am interested in is out of stock. Can I still order it?

If the piece of jewellery you have selected is sold out, please contact me at info@terezacha.cz or via the contact form.You can also submit your query directly with the specific product.

Can jewellery be sent abroad?
Yes. If you wish to receive your jewellery outside of Czechia or Slovakia, please contact me at info@terezacha.cz or via the contact form. I will find out the shipping costs to your country and we can finish your order together.

 

 

Returns, Exchanges & Repairs

Can a piece be modified after purchase?

Yes, I can modify some pieces even after purchase, for example by adding an extension chain or adjusting the size. Please contact me with your specific requirements at info@terezacha.cz.

What should I do if the jewellery does not fit or I made a wrong choice?

If the piece does not suit you, I offer the option of replacement or adjustment. You can find all the information here.

I need to have my piece repaired, what should I do?
I will gladly repair any piece from my workshop that needs attention. Please follow the information here.
Can I return my jewellery?
Yes, I offer the option of returning or exchanging jewellery within 14 days, unless it is bespoke. Bespoke jewellery cannot be returned.

 

 

General information

Packaging

Each piece is carefully placed in a box with subtle details inspired by the soft reflections of pearls. The packaging is designed to be gift-ready from the moment it arrives.

Jewellery names & meaning

Each piece carries a name chosen for its symbolism or source of inspiration. Some refer to natural elements, others to personal stories and quiet meanings.

My intention is to create jewelry that tells a story. Every piece is unique, handcrafted, and shaped by nature, personal emotion, and traditional craftsmanship.

 

 

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